Home / Complaints
Complaints procedure.
Last updated [date]
Draft for review. This is a working
draft prepared for the practice. Please have it checked by a suitably qualified
adviser, and confirm the items shown in [square brackets], before relying on it.
We want every patient to be happy with their care. If something has not met your expectations, please tell us — we take all concerns seriously and use them to improve.
Raising a concern with us
The quickest way to resolve most things is to speak to us directly. You can raise a concern in person at the practice, or in writing:
- Hertford@healthchiropractic.com
- By post
- Health Chiropractic Clinic, 64 Fore Street, Hertford, Hertfordshire, SG14 1BT
It helps if you can tell us your name and contact details, what happened and when, and how you would like it put right.
What happens next
- We will acknowledge your complaint within [for example 3 working days].
- We will look into it and give you a full response within [for example 20 working days]. If we need longer, we will let you know why and when to expect a reply.
- Your care will not be affected by making a complaint.
If you are still not satisfied
If we cannot resolve your complaint, you can contact the General Chiropractic Council, the statutory regulator for chiropractors in the UK:
- General Chiropractic Council
- 020 7713 5155 · gcc-uk.org
[If the practice belongs to any other professional or complaints body, add its details here.]